Our Commitment to Privacy
We are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data.
By using our services, you consent to the practices described in this policy. We comply with all applicable Indian laws, including the Information Technology (Reasonable Security Practices) Rules, 2011 and ICAI’s Code of Ethics.
Information We Collect
Personal Information
- Full name, contact details (email, phone, address)
- Government-issued IDs (PAN, Aadhaar, GSTIN, etc.)
- Financial data (income, expenses, investments, bank details)
- Business/employment information
Technical Information
- IP address, browser/device details, and usage analytics
- Cookies and tracking technologies (see [Cookies Section](#cookies))
- Location data (with explicit consent)
How We Use Your Information
Service Delivery
- Processing tax filings, audits, and compliance documents
- Providing financial advisory and consulting services
- Communicating service updates and regulatory changes
Legal & Operational Needs
- Compliance with Indian tax laws and ICAI regulations
- Fraud prevention and security monitoring
- Improving services (anonymized analytics)
Information Sharing & Disclosure
Authorized Recipients
- Government agencies (Income Tax Department, GSTN, MCA)
- Banks/financial institutions (for loan/financial services)
- Professional advisors (auditors, lawyers) under confidentiality agreements
- Service providers (cloud hosting, payment processors) with strict data protection clauses
We Never Share For
- Unauthorized marketing or third-party sales
- Purposes unrelated to our professional services
- Any use without explicit consent or legal obligation
Data Security Measures
Technical Safeguards
- 256-bit SSL encryption for all data transmissions
- Firewalls, intrusion detection, and regular security audits
- Multi-factor authentication for system access
- Encrypted storage for sensitive documents
Administrative Protocols
- Strict access controls (need-to-know basis)
- Annual privacy training for all staff
- Confidentiality agreements with employees and vendors
- Secure disposal of physical/electronic records
Your Privacy Rights
Your Entitlements
- Access, correct, or update your personal data
- Request deletion (subject to legal retention requirements)
- Opt-out of marketing communications
- Withdraw consent for non-essential processing
How to Exercise Rights
- Email: privacy@itrefile.com
- Call: +91-9876543210 (Mon-Fri, 9 AM - 6 PM)
- Visit our office with valid ID
Data Retention Policy
We retain your information only as long as necessary for legal, operational, or compliance purposes:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Tax Returns & Financial Records | 7 years | Mandated by Income Tax Act, 1961 and Companies Act, 2013 |
| Audit Documentation | 8 years | As per ICAI auditing standards and regulatory requirements |
| Client Communication | 3 years | For service quality and dispute resolution |
| Marketing Data | Until consent withdrawn | Used only with explicit opt-in consent |
Contact Us
For privacy-related queries or to exercise your rights, contact us:
Phone
+91-9876543210
Mon-Fri, 9 AM - 6 PM
privacy@itrefile.com
Response within 24-48 hours
Office
119, 1st floor, Aggarwal Plaza,
Rohini sector-5, New Delhi - 110085
Your Privacy is Our Priority
At ITR E-File, we are committed to protecting your data with the highest standards of security and confidentiality. This policy is effective from September 25, 2025.